Refund Policy

Effective 6 October 2026.

Tapenda is free to use during early access, and the paid plans — Pro and Premium, at the prices on our pricing page — are not on sale yet. This policy sets out how refunds will work from the day they are. Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders and processes every payment and refund.

14-day money-back guarantee

If the first payment for a paid plan is not right for you, ask for a refund within 14 days of that payment and you get all of it back. This applies to Pro and Premium, billed monthly or yearly. Write to supporttapenda.app from the email address on your account; no reason is required.

If your plan started with a 14-day free trial, your first payment is the one taken when the trial ends, and the 14 days run from that payment. If you cancel during the trial, you are not charged at all.

The guarantee covers the first payment for a paid plan. Later renewal payments are not refundable, except where the law requires otherwise.

Cancelling

You can cancel a paid plan at any time. Your plan stays active until the end of the period you have already paid for and then does not renew. We do not refund partial periods or give credit for unused time; outside the money-back guarantee above, cancelling stops the next payment rather than refunding the current one.

How refunds are paid

Refunds are processed by Paddle, our merchant of record, and returned to the original payment method — we cannot send them anywhere else. Once a refund is issued it usually takes 5–10 business days to appear on your statement, depending on your bank or card issuer.

Fair use

The guarantee is there so you can try a paid plan without risk, once. Where the same business, person or payment method has repeatedly subscribed and requested a refund, we may decline further refunds and may decline further free trials.

Your statutory rights

Nothing in this policy limits any right you have under consumer law that cannot be excluded by agreement.

Contact

Questions about a payment or a refund: supporttapenda.app. The full terms of paid plans are in section 6 of our Terms of Service.